How Long Long Beach Takes to Close a 311 Request, by Type

A 311 request has a created date and, once it is closed, a closed date, and the city’s dataset stores the days between them¹. This page shows the median of that figure for each request type and each year the request was created, beside the number of closed requests each median rests on. A median is a middle value, so it says what a typical closed request took and nothing about the slowest ones. The definitions for every Data page are in How the Long Beach Data Pages Are Made.

Medians here exist only for requests that have been closed. A request still open does not enter a median, so the most recent year, 2026, is partial in two ways: it covers requests created through October 2, 2026, and only those already closed¹.

Source Go Long Beach Service Requests, City of Long Beach open data portal, fetched October 2, 2026; daily refresh by the city. Period: September 2020 to the fetch date; every request in the dataset on the fetch date. Method: Median days from creation to closure, over requests with status Closed or Closed Referred, by type and the year the request was created; the portal computed the medians. Open requests are not in the medians. The figures are this site’s own tallies of the city’s published records, used under the City of Long Beach’s open-data terms; the city does not endorse this site. How these pages are made.

The short answer

What the medians count

Each median is taken over requests whose status is Closed or Closed Referred, grouped by type and by the year the request was created. A Closed Referred request was passed to another department or agency and closed in the 311 system. Open, cancelled and duplicate requests are not in the median. The city’s portal computes the medians from its own rows, and this site does not recompute them¹.

The unit is days as the dataset stores it, and a median can carry a decimal, as 8.3 and 507.6 do. A median of 0 means the middle closed request in that cell shows zero days between its created and closed dates¹.

Median days to close, by type and year

The table has one row per type and one column per year created. A blank cell means the dataset has no median for that type and year¹.

Graffiti has the steadiest series: 2 days in 2020, then 1 day in every year from 2021 to 2026. E-Scooter shows 0 in every year it appears. Dumped Items, the largest type by volume, ran at 6, 5, 6, 6 and 5 days from 2020 to 2024, then 8.3 for 2025 and 8 for 2026¹.

Several types fell steadily. Light went from 18 days in 2020 to 10 in 2023, 4 in 2024 and 1 in 2026. Park Maintenance went from 19 in 2020 to 7.2 in 2023 and 3 in 2026. Traffic Signal went from 22.7 in 2021 to 6.3 in 2023 and 1 in 2026¹.

Report Illegal Firework moves the other way. Its median was 1 in 2023, 3.9 in 2024, 10.9 in 2025 and 11 in 2026, against 28.5 in 2021 and 14 in 2022¹. Two types appear only for 2026, Report Food Truck Vending Concerns and Report Business Licenses/Permit Concerns, each at 5 days¹.

The long medians of 2020 to 2023

The table has a group of very long medians, all for requests created in 2020 to 2023.

All figures in this small table come from the median table above¹.

In 2024 the Street Repair median is 2.2 days, the Tree Maintenance median is 6 and the Sidewalk Repair median is 3, down from 379.0, 315.0 and 345.0 a year earlier¹. The drop is abrupt and applies to several types at once. The figures are the city’s own, as the dataset records them, and this page does not explain the change.

Two longer medians are in the 2020 column: Dead Animal Pickup at 1,431.5 days and Animal Services at 1,445.5. Those rest on 194 and 54 closed requests, which the next table shows¹.

How many closed requests each median rests on

A median is only as firm as the number of requests behind it. This table counts closed requests, meaning Closed and Closed Referred, for each type and year created¹.

Dumped Items has 132,169 closed requests in total, Graffiti 81,407 and E-Scooter 47,181. The medians for those three types rest on thousands of requests in every year, including 26,642 for Dumped Items created in 2025¹.

At the other end, the 2020 medians for Dead Animal Pickup and Animal Services rest on 194 and 54 closed requests, and the 2021 Report Illegal Firework median of 28.5 rests on 18¹. Running Water has 161 closed requests for 2023, the year of its 165-day median¹.

Street Repair, by contrast, has substantial counts in the years of its long medians: 1,190 closed requests created in 2022 and 3,616 in 2023, against 4,098 in 2024¹. A long median there reflects many requests, not a handful.

The two tables do not list the same types. Shoes on a Utility Wire (893 closed requests) and Restroom Maintenance (448) appear in the closed-count table but have no median row, and Report Food Truck Vending Concerns and Report Business Licenses/Permit Concerns have a 2026 median but no row in the count table¹.

Every request by status

The status table counts every request in the dataset by its current status, without a split by year or type¹.

Closed is the largest status at 275,621, followed by Closed Referred at 56,045. In Progress holds 15,501 requests, Cancelled 2,955, Duplicate 2,316 and New 797¹. Only the first two statuses feed the medians above. The table does not say how long In Progress requests have been open, so it gives no way to judge whether they would change a median once closed.

How to read these figures

Year created, not year closed. A request created in 2022 and closed in 2024 counts in the 2022 median, which is how a year’s median can keep changing as old requests close¹.

Medians, not averages. A few very old requests do not move a median the way they would move an average, so the long medians above mean that the middle closed request took that long¹.

Small cells. Check the closed count beside any median before comparing types or years¹.

Partial years. 2020 starts in late September, and 2026 runs through October 2, 2026 and counts only requests already closed¹.

Frequently Asked Questions

How long does Long Beach take to close a 311 request?

It depends on the type and the year. For requests created in 2026 the medians range from 0 days for E-Scooter to 11 for Report Illegal Firework, with Dumped Items at 8 and Graffiti at 1¹.

Why were Street Repair medians so long in 2022 and 2023?

The dataset gives 507.6 days for 2022 and 379.0 for 2023, then 2.2 for 2024. The figures are the city’s own, and the page does not explain the change¹.

Do the medians include requests that are still open?

No. Only requests with status Closed or Closed Referred are included, and 15,501 requests are In Progress¹.

What does a median of 0 days mean?

The middle closed request of that type and year shows zero days between its created and closed dates. E-Scooter shows 0 in every year from 2021 to 2026¹.

How many requests is a median based on?

The closed-count table shows it for each cell, from 4 for Restroom Maintenance in 2020 to 26,642 for Dumped Items in 2025¹.

Who calculates the medians?

The city’s open data portal computes them from the city’s rows, using the days-to-close field. This site does not recompute them¹.

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